Customer Service Manager, Nokian Tyres

Are you a development-oriented team player looking for an opportunity to drive success together with our customers? We are looking for you, a Customer Service Manager, to work in a Supply Chain organization and to lead a team of six customer service professionals supporting Nokian Tyres domestic sales in Finland. On top of your manager role, you will also participate the day-to-day customer service work, drive the development in your team, plan the short and long-term activities and implement the global customer service processes in practice. You will be based in our head office Nokia, Finland. 

 

Key responsibilities:

  • Leading a customer service team to support Nokian Tyres sales in Finland

  • Work collaboratively with colleagues in Supply Chain organization as well as domestic sales organization in Finland

  • Implement global order management processes and customer service practices in day-to-day operations

  • Cost follow up and cost budgeting of your responsibility area

  • Driving the development of productivity, quality improvements and customer success based on global metrics

Qualifications:

  • B. Sc. degree in relevant field

  • Minimum 3 years relevant leadership experience

  • Experience with monitoring and driving productivity in service performance

  • Proven track record in managing and building external customer relationships

  • Customer oriented mindset and a strong ability to combine operational understanding of processes with the subsequent impact on customers

  • Experience in deploying process improvements and change management

  • Experience of working with data, ERP-, reporting- and CRM- systems

  • Strong leadership and communication skills, excellent interpersonal skills

  • Strong planning and organization skills as well as problem analysis and problem solving skills

  • Able to use Finnish and English as working language and comfortable speaking both in a work environment

 

Why Nokian Tyres?

  • A growing and successful company
    We are a globally oriented and growing tyre manufacturer that offers peace of mind in all conditions. Our way of working is guided by safety and sustainability.

  • Inspired and target-minded people
    We are skilled and development-oriented people who are willing to do their best to achieve the set targets. We believe that by investing in the employee experience we can reach and even exceed our goals.

  • A meaningful job
    We make roads safer by developing innovative, premium-quality and environmentally friendly tyres designed for demanding conditions.

  • Development opportunities
    You will have opportunities to grow and develop in-depth expertise as long as you are ready to take on new challenges, question the existing practices as necessary and bring new ideas to our business.

Are you interested in joining our inspiring team?

Please fill in the application form with CV and salary request by 20.12.2018.

For further information please contact Head of Logistics Jussi Juhola, tel. +358 10 401 7189 (Thu 13.12.2018 at 8.00-9.30 / Tue 18.12.2018 at 9.00-10.00).

______________________________________________________________

Nokian Tyres is the world’s northernmost tyre manufacturer and one of the most sustainable companies in the industry. We offer peace of mind in all conditions by developing high-quality, safe and eco-friendly tyres for passenger cars, trucks and heavy machinery. We are especially well known for our innovative winter tyres. Our group also includes the Vianor chain, specialising in vehicle maintenance and tyre services. In 2017, the company’s turnover was approximately EUR 1.6 billion and it employed some 4,600 people. Nokian Tyres is listed on Nasdaq Helsinki. Further information: www.nokiantyres.com

Applying starts: 2018-12-03 11:00 Applying ends: 2018-12-20 23:59
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